Shipping policy

This Shipping Policy explains how KOMO EDC processes, ships, and tracks orders placed on komoedc.com.

Where we ship from

U.S. orders are fulfilled from our U.S. fulfillment center at 9050 Hermosa Ave, Dock 51–54, Rancho Cucamonga, CA 91730, United States.

Where we ship

We currently ship to addresses within the United States only.

Order processing

Orders are processed within 1–2 business days, Monday–Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays are processed on the next business day.

You will receive a shipping-confirmation email with tracking information once your order leaves the fulfillment center.

Estimated delivery

Delivery estimates after dispatch depend on the service selected at checkout:

• Standard: generally 3–4 business days
• Economy: generally 5–8 business days

These estimates do not include the 1–2 business day processing window. Delays caused by carriers, weather, peak-season volume, or other events outside our control are possible.

Shipping rates

Shipping is based on the total package weight and selected service:

• Economy, up to 5 lb: $4.90
• Economy, over 5 lb and up to 70 lb: $19.90
• Standard, up to 1 lb: $6.90
• Standard, over 1 lb and up to 5 lb: $9.90

Orders of $100 or more qualify for free Economy shipping. The final options and price are displayed at checkout before payment.

Tracking

Tracking information is sent by email after the order ships. If your tracking has not moved for 7 business days after dispatch, email support@komoedc.com with your order number.

Returns

Please contact support@komoedc.com before sending a return. Approved returns are processed at:

• OC Return Center (302232)
• 18 Distribution Blvd, Edison, NJ 08817, United States
• Phone: (855) 437-7467

Do not send a return without receiving return instructions. See our Refund & Returns Policy for complete conditions.

Contact

Questions about shipping? Email support@komoedc.com.