Contact Us

Questions about an order, a product, returns, or anything else? We are happy to help.

Customer support

Email: support@komoedc.com

  • Response time: within 1 business day, Monday–Friday
  • Support hours: 09:00–18:00 Hong Kong Time (GMT+8)

For order-specific questions, please include your order number.

WhatsApp

Chat with KOMO EDC on WhatsApp using +1 279 290 5831.

Merchant information

The KOMO EDC online store is owned and operated by:

  • Ruiyiteng Trading Limited
  • OFFICE NO. 12, 19/F, HO KING COMMERCIAL CENTRE
  • 2-16 FA YUEN STREET, MONG KOK, KOWLOON
  • HONG KONG

Returns and refunds — U.S. customers

Please contact support@komoedc.com before sending any return. Do not send a return to Hong Kong or to the U.S. return center before receiving return instructions.

Approved U.S. returns are processed at:

  • OC Return Center (302232)
  • 18 Distribution Blvd, Edison, NJ 08817, United States
  • Phone: (855) 437-7467

Customers are responsible for return shipping costs for approved returns. We do not offer exchanges. See our Refund & Returns Policy for complete conditions.

Partnerships

For wholesale, press, affiliate, or content partnership inquiries, email support@komoedc.com with the subject line Partnership.

Social

Follow KOMO EDC on TikTok and YouTube using the links in the site footer.