Contact KOMO EDC

Questions about an order, a product, returns, or anything else? We are happy to help.

Customer support — by email

support@komoedc.com

• Response time: within 1 business day (Monday–Friday)
• Support hours: 09:00–18:00 Hong Kong Time (GMT+8) — emails received outside these hours are answered the next business day.
• For order-specific questions, please include your order number (e.g. #1234).

Merchant of record

The KOMO EDC online store is owned and operated by:

• 瑞意腾贸易有限公司 (Ruiyiteng Trading Limited)
• OFFICE NO.12, 19/F, HO KING COMMERCIAL CENTRE
• 2-16 FA YUEN STREET, MONG KOK, KOWLOON
• HONG KONG

Returns & refunds — U.S. customers

Please do not ship returns to Hong Kong. All U.S. returns are processed through our U.S. reverse-logistics partner:

• OC Return Center (KOMO EDC #304697)
• 18 Distribution Blvd, Edison, NJ 08817, United States

To start a return, email support@komoedc.com within 30 days of delivery. We will send a prepaid return label. Full conditions are in our Refund & Returns Policy.

Press & partnerships

For wholesale, press, affiliate or content partnerships, email support@komoedc.com with the subject line “Partnership — [your company]”.

Social

• TikTok & YouTube — see footer links

We do not currently provide phone support. Email gives us a written record of your order and the fastest accurate answer.