Refund policy

Refund & Returns Policy

We offer a 30-day return window beginning on the date your order is delivered.

Eligibility

• We accept returns for new, unused items in their original condition and packaging.
• We accept returns for defective, damaged, or incorrect items.
• We do not offer exchanges. If you need a different item, please return the eligible item for a refund and place a new order.
• We do not charge a restocking fee.
• Please keep your proof of purchase.

How to start a return

Contact support@komoedc.com before sending anything back. Please include your order number and, when relevant, photos of damage, defects, or the incorrect item.

Items sent back without return approval and instructions may not be accepted.

Return shipping and address

Customers are responsible for return shipping costs for approved returns.

Approved U.S. returns should be sent to:

• OC Return Center (302232)
• 18 Distribution Blvd
• Edison, NJ 08817
• United States
• Phone: (855) 437-7467

Do not send returns to Hong Kong or to the U.S. return center before receiving instructions from support.

Refunds

After we receive and inspect the returned item, approved refunds will be issued to the original payment method within 10 days.